Terms for saina.run and api.saina.run

1. Agreement, eligibility and scope

These terms are an agreement between Rama Labs Inc. ("Saina", "we", "us") and the person or organization accepting them ("you"). By selecting a control that expressly agrees to these terms, accepting them in writing, or using the service after being prominently notified that doing so constitutes acceptance, you agree to them. If you do not agree, do not use the service. Merely joining a waitlist does not guarantee access or authorize a charge.

You must be at least 18 and have reached the legal age of majority where you live. If acting for an organization, you represent that you have authority to bind it; the organization is the customer. Provide accurate account and billing details and keep your contact email current. Our contracting party is Rama Labs Inc.; no founder, shareholder, director, officer, employee or contractor personally undertakes its contractual obligations.

The "service" is saina.run, its browser playground and our hosted API at api.saina.run. Open-weights models, SDKs, the n8n node and server software are governed by their own licenses. These terms do not replace those licenses or restrict rights they grant. If you point the playground at a server operated by you or someone else, these terms govern our website, but that server's operator controls its inference service and data handling.

A separate agreement signed by an authorized representative of Rama Labs Inc. prevails to the extent of an express conflict. An accepted order or checkout specifies its price, currency, credit quantity and any expressly stated commercial variations. A signed data-processing agreement prevails for personal-data processing. Otherwise these terms and the incorporated hosted API data policy saved with this version govern. Your purchase-order boilerplate does not amend them.

2. Accounts, keys and access rights

Subject to these terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to access the service during your authorized access period. You may integrate it into your own products and workflows for your end users, but you remain responsible for that integration and for their use through your account.

• Direct hosted access uses credentials issued by Saina. Keep keys and login links secure, limit access to authorized personnel and systems, and do not embed secret keys in publicly accessible client code.
• You are responsible for activity by your authorized users and through your credentials, including applicable usage charges, except to the extent caused by our breach of these terms or failure to meet our legal obligations. Notify [email protected] promptly of suspected compromise and revoke affected credentials where that control is available. Reporting a compromise does not by itself reverse valid prior usage charges.
• Do not sell, transfer or publish credentials, or resell standalone access to our hosted API without our written permission. Access within your own application is permitted if you protect credentials and enforce these terms for that use.
• We may impose account, request, concurrency, spending and rate limits. Purchasing credits does not reserve capacity, increase limits or guarantee admission of a request.

3. Acceptable use

You are responsible for your inputs, applications and compliance with applicable laws, including privacy, intellectual-property, export-control and sanctions requirements. Do not:

• submit content without the rights, notices, permissions and other lawful basis necessary for us and our service providers to process it as described;
• circumvent authentication, billing, limits or safeguards; abuse promotions; create accounts to evade restrictions; or perform penetration tests or load tests without our prior written permission;
• disrupt the service, distribute malware, commit fraud, or seek unauthorized access to another person's systems, credentials, content or personal information;
• attempt to extract non-public model parameters or other non-public components, or reverse engineer the hosted service except where applicable law permits it; this does not restrict separately licensed open-source materials;
• use outputs as the sole basis for decisions with legal or similarly significant effects on people, including credit, employment, housing, insurance or medical decisions; meaningful review by an appropriately qualified human and any legally required safeguards remain your responsibility;
• use the service as an emergency, life-support or safety-critical control system, or submit data requiring safeguards or a regulatory agreement that we have not agreed in writing to provide.

Scores, probabilities, thresholds, reason codes and accepted answers can be wrong, biased, incomplete or unsuitable for your task. They are not calibrated guarantees, professional advice or a certification of compliance. Validate the service for your use case, monitor its performance, and maintain appropriate human review, backups and fallback controls. You decide whether and how to act on an output. Nothing here prohibits an honest review or the exercise of rights protected by law.

4. Content, privacy and data handling

You retain your rights in inputs. You grant us and the service providers processing on our behalf only the rights needed to process your requests, return outputs and perform the disclosed service. We do not use hosted API inputs or outputs to train, tune or evaluate models. As between you and us, you may use outputs for any purpose permitted by these terms and applicable law; we assign to you any rights we may have in those outputs. Outputs may not be unique or protectable, and this does not transfer rights in our service, models or third-party materials.

Current hosted API. The data policy saved with this version sets out the processing and retention commitments incorporated into this agreement. Current operational locations are published on the API page, subject to those commitments and the change rules below. The current API does not persist inference request or response bodies on our application servers. That statement is about inference content, not all information collected by the website, account administration or intermediaries. Requests pass through Cloudflare; the policy explains its role and standby processing.

Paid plans and replay. If offered, a paid plan may retain account, purchase, usage and request-status records and may keep encrypted inference responses for retry replay for up to 24 hours. This is a limited exception to response non-retention, not permission to store prompt or context bodies or train on content. It applies only after that plan's data policy, providers, processing locations and retention have been disclosed and accepted before activation. Until then the current API policy applies. Changes follow section 15; this paragraph does not silently enable a different retention policy.

Browser playground. Draft inputs, the selected server address and display preferences are stored locally in your browser until replaced or cleared. A supplied API key is kept in browser session storage; use the Forget control and clear site data on a shared device. Browser session restoration may preserve session storage. Requests go to the server address you select, whose operator's policy applies. Our hosted API policy does not cover another operator's server.

Website and administration. We retain waitlist email addresses, selected tools and notes to manage access and service communications, and agreement-version and acceptance records to administer and evidence the relationship. We also receive information you send to support. Do not include confidential inputs or sensitive personal information in waitlist notes or ordinary support email. The website uses Google Analytics, which may use cookies and device or usage information under Google's privacy policy; this is separate from inference-content handling. Cloudflare and email providers process information needed to provide their respective services.

You may request waitlist removal, access to or correction of your personal information, or raise a privacy complaint by emailing our Privacy Contact at [email protected]. We may verify your identity. We retain administrative information for its stated purpose and applicable legal requirements, including necessary agreement, accounting, fraud-prevention and dispute records after account closure; removal from communications does not require deletion of records we must lawfully retain. Browser data is cleared through your browser. A request does not require us to retain inference content that the service otherwise discards.

Each party will protect the other's non-public information received through the service using reasonable safeguards, use it only for this relationship, and disclose it only to persons who need it and are bound to protect it, or as legally required. This does not cover information already lawfully known, independently developed, public without breach, or lawfully obtained from another source. If legally compelled to disclose, the receiving party will provide notice where legally permitted and disclose only what is required. This clause does not authorize retention beyond the applicable data policy or prevent protected reports or reviews.

5. Orders, prices and payment

This section and sections 6–7 apply when you buy paid services directly from Rama Labs Inc. They do not announce the availability of a paid plan or convert free or evaluation access into paid access. An accepted checkout or order must state the service, credit quantity, currency, total price, taxes and any promotional conditions before payment. We do not charge you merely for joining a waitlist or using an expressly free offer.

Unless the accepted order says otherwise, purchases are one-time prepayments, with no subscription, automatic renewal, automatic top-up or authorized overdraft. Prices are in US dollars unless another currency is expressly identified. Applicable taxes are shown separately; you are responsible for taxes on your purchase other than taxes on our net income. Your bank may impose its own currency-conversion or transaction fees.

You authorize our payment processor to collect the amount you approve and confirm you are entitled to use the payment method. Credits are granted after payment is confirmed. We may reject an order for suspected fraud, a payment failure or an evident pricing error; if payment has already been collected for an order we reject, we refund it. We will not substitute a higher charge without your agreement.

Price changes apply to future purchases after the new price is disclosed. We do not retroactively reprice completed requests or reduce the token entitlement of credits already purchased. An advertised price is not a promise to offer that price or any particular credit pack indefinitely. No charge for a new service or automatic payment arrangement applies without your separate agreement.

6. Credits and billable usage

• Unit. One standard credit pays for one million (1,000,000) billable input tokens of the selected service, counted as described under Metering. Usage is metered and debited in tokens, so a single operation may consume a fraction of a credit; we may display balances in credits, tokens or both. The purchase shows how many credits you receive. Credits are a contractual entitlement to service, not a bank deposit, investment or transferable currency; they earn no interest.
• Metering. You are charged for the input tokens in the request you send: the context (state) once per request, plus each question and its options or levels, including their keys and descriptions. Text is counted as sent; objects and arrays are counted as compact JSON in the order sent. Counts use the tokenizer published for the applicable price version; character counts and informal estimates may differ. Prompt formatting we add, and any internal reprocessing of the context (for example when questions are scored in groups), are not charged. There is no output-token charge. Native API, System One and paid hosted-playground requests use the same metering rules.
• Completion. A completed, valid inference operation is billable even if its answer is unhelpful, incorrect, below your threshold or an abstention. Validation failures, admission rejections, overload and failed inference are not charged. A multi-question operation must complete fully to be charged; incomplete results are not billed.
• Retries. Completion can be billable even if your connection closes before you receive the answer. Use the documented idempotency mechanism, where supported, to retry the same operation without a second charge. A new operation or a retry without the same valid idempotency key may run and be charged separately. Replay is available only for the documented retention window and is not guaranteed; expiry does not authorize an automatic new charge.
• Balance. We may reserve credits for an in-flight operation and debit them when it completes. We may decline new operations when available credits are insufficient. Our usage and transaction records determine the balance, subject to correction of errors. You must monitor your own integrations and prevent unwanted loops or repeated requests.
• Expiry and transfer. Purchased standard credits do not expire and have no inactivity fee. They may be used only for the service and account for which issued and cannot be sold, transferred or redeemed for cash except for refunds expressly provided here or required by law. Non-expiry does not guarantee that we will operate the service forever; section 12 addresses discontinuation.
• Promotions. Promotional credits are recorded separately, have no cash refund value and may have eligibility, use or expiry conditions disclosed when granted. We may remove credits obtained through fraud or promotion abuse. No undisclosed expiry applies. Unless an accepted offer says otherwise, eligible grants are consumed oldest first.

7. Refunds, disputes and payment reversals

Except as required by law or expressly provided in an accepted order or these terms, purchases are final and fees are non-refundable. This includes unused credits when you voluntarily stop using the service, change your mind or close your account. We do not promise a refund based on model quality, a particular outcome, temporary unavailability or a change in your requirements. Statutory cancellation and refund rights remain intact.

We correct substantiated duplicate payments, metering mistakes and charges for operations that should not have been billed. Report billing concerns promptly to [email protected], preferably within 30 days, with the purchase or request identifier and disputed amount; do not send prompt content or full card details. This requested reporting period does not shorten a statutory claim period or waive a valid claim. Corrections may be a credit restoration or payment refund as appropriate, but a refund required by law will not be replaced with service credits without a lawful basis.

A refund removes the corresponding credits and any linked promotional entitlement under the disclosed offer. Cash refunds are based on the actual amount paid after discounts, attributable to the refunded credits, plus refundable taxes, and normally return to the original payment method. Promotional credits are not refunded for cash. We do not deduct an undisclosed processing fee.

A payment reversal or dispute may cause the associated credits to be restricted or removed while investigated. If reversed funds paid for service already consumed, you remain responsible for amounts lawfully owed; new paid work may be suspended until the shortfall is resolved. We will reconcile successful challenges and avoid recovering the same amount twice. Nothing requires you to give up a lawful chargeback, cancellation, complaint or other remedy, or to contact us before exercising a right where doing so is not legally required.

8. Third-party platforms and services

If you access Saina through OpenRouter or another reseller or platform, you use that platform's credentials and its terms govern your purchase, payment, refunds and platform account. A platform key is not a direct Saina API key, and platform credits are not Saina credits. Direct-purchase sections 5–7 apply only to a separate purchase from us. Our acceptable-use and inference-data commitments govern the processing we perform, to the extent incorporated into your platform agreement or otherwise accepted by you.

The platform and other services you choose may process or retain information before or after it reaches us under their own policies. We do not control those independent services or guarantee their availability, pricing or compatibility. This does not remove our responsibility for service providers acting on our behalf under applicable law or an agreed data-processing agreement.

9. Availability, changes and support

Unless a separately signed agreement provides otherwise, there is no service-level agreement, uptime commitment, guaranteed capacity, support response time or service credit. Evaluation, preview and beta features may have limited capacity and may change or be withdrawn. Do not rely on a roadmap, example, benchmark or statement about future functionality as a purchase commitment.

We may maintain, update, replace or discontinue features or models, change limits, and interrupt access for security or operational reasons. We will give at least 30 days' notice of a material breaking change to paid access or a planned discontinuation where reasonably practicable. An urgent security, legal or provider issue may require less notice; we will explain as soon as reasonably practicable. Material reductions affecting unused paid credits are subject to section 12. We do not promise permanent availability or complete interchangeability of a self-hosted alternative.

Neither party is liable for delay or failure caused by events beyond its reasonable control, including disasters, government action and power, network or infrastructure outages, to the extent it could not reasonably prevent or mitigate them. This does not excuse payment for service already supplied, refunds owed under these terms, or legal obligations that cannot be excluded.

10. Warranty disclaimer and limits on liability

To the fullest extent permitted by law, the service and outputs are provided "as is" and "as available". We disclaim all express, implied and statutory warranties and conditions, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability and uninterrupted or error-free operation. We do not warrant that outputs will satisfy your requirements or that access will be free of security incidents. This disclaimer does not cancel an express commitment in these terms or a separately signed agreement.

Excluded losses. To the fullest extent permitted by law, Rama Labs Inc., its affiliates and their respective founders, shareholders, directors, officers, employees, contractors, licensors and suppliers (the "Saina Parties") are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or loss of profits, revenue, business, goodwill, anticipated savings or data, or business interruption, arising out of or relating to the service, outputs or this agreement, even if advised that such losses were possible.

Aggregate cap. To the fullest extent permitted by law, the total combined liability of all Saina Parties for all claims arising out of or relating to the service or this agreement will not exceed the greater of (a) CAD $100 and (b) fees actually paid by you to Rama Labs Inc. for the service giving rise to the claims in the twelve months immediately before the first event giving rise to them. Taxes, refunded fees and free promotional credits are excluded from that calculation. Multiple claims, events, claimants or legal theories do not multiply the cap.

These exclusions and the cap apply regardless of the form of action, including contract, tort (including negligence), strict liability and statutory claims, and even if a limited remedy fails of its essential purpose. They reflect the allocation of risk underlying our prices. They do not cap your payment obligations or the indemnity in section 11.

Exceptions. Nothing in this agreement excludes or limits liability for our fraud or wilful misconduct, or any liability or remedy that cannot lawfully be excluded or limited, including applicable rights concerning death or personal injury. Refunds and credit-balance corrections expressly owed under sections 7, 12 and 15 remain payable independently of the damages cap. Mandatory consumer and privacy protections apply throughout this agreement, not just this section.

11. Third-party claims and indemnity

To the extent permitted by law, you will defend, indemnify and hold harmless the Saina Parties against third-party claims, damages, liabilities, settlements and reasonable legal costs arising from (a) your inputs or a claim that their authorized processing infringes another person's rights; (b) your or your authorized users' breach of these terms or applicable law; or (c) your products, integrations, or decisions or actions taken using outputs. This obligation does not apply to the extent a claim is caused by a Saina Party's breach of this agreement, negligence, fraud or wilful misconduct.

We will notify you promptly of a claim, with any delay reducing your obligation only to the extent it materially prejudices the defence. You will use competent counsel reasonably acceptable to us, control the defence and pay reasonable cooperation costs. We may participate with our own counsel at our expense, or assume the defence at your reasonable expense if you fail to defend after notice. You may not settle a claim in a way that admits fault, imposes a non-monetary obligation on a Saina Party or fails to release it fully without our prior written consent, which will not be unreasonably withheld.

12. Suspension, termination and remaining credits

You may stop using the service at any time and request account closure at [email protected] or through available account controls. Stop your integrations and revoke keys. Closure does not cancel accrued payment obligations or create a refund right except as stated here or required by law.

We may suspend access immediately if we reasonably believe there is abuse, fraud, a security risk, a legal requirement, a payment shortfall or a material breach. We may restrict purchases or sensitive account actions during a security investigation. Where lawful and safe, we will give the reason and an opportunity to resolve a remediable issue. We may terminate for an unremedied material breach after notice, or immediately for a serious or repeated breach, unlawful use or an issue that cannot reasonably be remedied. You may contact us to challenge a suspension.

We may also end access or discontinue the service for business reasons on at least 30 days' notice where reasonably practicable. If we permanently stop providing your paid service or end your paid access for reasons other than your breach, we will refund the unused purchased credits attributable to it, based on the amount actually paid, plus refundable taxes. The same applies if a material reduction makes those credits unusable for their purchased purpose and we cannot provide a reasonably equivalent service you accept. Promotional credits have no cash value. No refund claim deadline in this agreement overrides a statutory entitlement.

For termination caused by your material breach, purchased credits are non-refundable only to the extent permitted by law; we will not confiscate a protected balance or impose a penalty prohibited by law. Any offset is limited to amounts lawfully due. Temporary suspension does not itself expire purchased credits. On termination, access rights end; accrued rights, payment and refund duties, and provisions concerning content rights, confidentiality, liability, indemnity and dispute resolution survive to the extent needed to give them effect.

13. Service ownership and feedback

We and our licensors retain all rights in the service, its design, trademarks and non-public technology. No right is granted except as expressly stated or provided under a separate license. Do not imply our endorsement or use our branding without permission. If you voluntarily provide product feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate it without payment; this does not license your API content, personal information or confidential information for unrelated use.

14. Governing law and disputes

The laws of British Columbia and applicable federal laws of Canada govern this agreement, without regard to conflict-of-laws rules. Subject to mandatory law, disputes will be heard by the courts in British Columbia, with venue in Vancouver where legally available, or a tribunal with mandatory jurisdiction. This does not deprive a consumer of mandatory protections or a right to bring proceedings in another forum required by law.

Please contact [email protected] so we can try to resolve a dispute informally. Doing so is not a precondition to a legal claim, does not shorten or extend a limitation period, and does not prevent urgent relief or a complaint to a regulator. This agreement does not require arbitration or waive rights to a class proceeding or an honest public review.

15. Changes, versions and notices

We may propose updated terms or an updated incorporated data policy. For a material change affecting existing customers, we will provide at least 30 days' advance notice to the account or key-holder email we have, or another notice channel agreed with you, and publish the proposed version and effective date. Posting a changed date alone is not notice to an existing customer. We may give shorter notice for a change strictly required by law or necessary to address an urgent security risk, with an explanation as soon as reasonably practicable.

Material changes take effect for you when expressly accepted, or through continued use after the notified effective date only where the notice clearly states that consequence and applicable law permits it. We will obtain any additional consent required for changes to personal-data processing. Paid-plan response retention under section 4 requires acceptance before activation. Changes do not retroactively alter completed charges, accrued claims or purchased credit entitlements.

If you reject a material change before it takes effect, stop using the affected service and contact us. If we cannot continue to supply the paid service under the existing terms, we will close the affected access and refund its unused purchased credits at the amount actually paid, plus refundable taxes. Non-material corrections may take effect on publication. We identify versions and keep prior terms available; retain your order and acceptance copy for your records.

Service and legal notices may be sent electronically to your account or key-holder email, subject to any legally required delivery method. You are responsible for keeping it current. Marketing consent, where needed, is separate from accepting these terms.

16. General terms and contact

This agreement and the documents expressly incorporated into it form the entire agreement about the service and supersede prior statements on that subject. A failure to enforce a provision is not a waiver. If a provision is unenforceable, it is severed or limited only to the extent legally permitted and necessary, and the remainder continues. Nothing creates an employment, agency, partnership or joint-venture relationship.

You may not assign this agreement without our prior written consent, except where mandatory law permits it. We may assign it in connection with a merger, reorganization or sale of the relevant business or assets if the successor assumes our obligations; assignment does not reduce your accrued rights or change data use without required notice or consent. The Saina Parties are intended beneficiaries of sections 10 and 11 and may rely on and enforce those protections to the extent permitted by law. Otherwise there are no third-party beneficiaries.

Nothing in these terms waives a right or remedy that applicable law does not allow you to waive, including consumer cancellation, refund, privacy and complaint rights. Any limitation applies only to the extent lawful in your circumstances.

Contracting supplier: Rama Labs Inc., trading as Saina, British Columbia, Canada. For service, billing or legal notices, email [email protected]. For privacy requests, address that email to the Privacy Contact. Additional supplier and transaction details required for a paid purchase are provided with its checkout or order.